NV Energy (NVE) is Nevada’s main energy provider. In 2016, IBM was invited to reimagine NVE’s digital presence. Historically, JD Power had been ranking their digital experience among the lowest in the industry. It was time for an overhaul.
Co-creating with NVE onsite in Las Vegas and Reno, Nevada, I led a team of Business Analysts, System Analysts, Researchers, Designers and Developers tasked to improve the online experiences: desktop and mobile devices. Together, using the IBM Enterprise Design Thinking framework, the team designed and helped develop a new vision. Ultimately, the project led to the relaunch of nvenergy.com.
Linked here is a Case Study with samples from the UX/UI wireframe document used to realize this project.